Delivery Information:

Style Her Essence - SHE highly values the urgent needs of your order. We strive to ensure that your ordered products reach you as quickly as possible. Once your order is confirmed, you will receive a confirmation message.

Your ordered products will be delivered to the address you provide within 3 to 5 business days (maximum), InshaAllah, anywhere in Bangladesh. Delivery may be delayed due to unforeseen circumstances. Shipping charges are determined based on the quantity and weight of the products.

Order Cancellation:

We start the shipping process within 24 hours (depending on working days). Therefore, if you wish to cancel or modify any order, please inform our Customer Service department within 24 hours and provide all necessary details.

Precautions While Receiving Parcel:

When the delivery person brings your parcel, carefully inspect it before receiving. Check if the parcel has any tears or damages. If the parcel appears damaged or suspicious, turn on video recording on your mobile and open the parcel in front of the rider.
If there is any issue, such as missing items, damages, or defective products, call the Style Her Essence - SHE helpline immediately or return the parcel to the rider.

Parcel Return & Refund:

If you need to open the parcel for inspection, make sure to record it on video. If any issue is found and you wish to return the product, it must be sent back within 5 days. Ensure that the product is unused, and its original invoice, condition, tags, and packaging are carefully preserved. Then, contact Style Her Essence - SHE Customer Care with proper proof.

In this case, the return shipping cost will be borne by the customer, and the parcel must be sent to us via courier.
Once the returned parcel reaches us, the refund or exchange process will begin. Please note: Discounted or special offer items are not eligible for exchange or refund.

Shipping Charges:

Shipping charges must be borne by the customer.

• Within Dhaka District: Minimum 1 kg – 66 BDT, with an additional 20 BDT per extra kg.

• Outside Dhaka District: Minimum 1 kg – 99 BDT, with an additional 20 BDT per extra kg.

Style Her Essence - SHE reserves the right to modify these policies at any time.