How Will You Be Notified If Your Returned Product Is Not Eligible?

If your return is deemed invalid, we will contact you to explain the issue and arrange to return the item to you. Delivery arrangements for the item will be made accordingly.

How Many Attempts Will Be Made to Pick Up My Return Item?

We will make a maximum of 2 attempts to pick up the product. In the event that we are unable to collect the item after 2 attempts, your request for a return, replacement, or refund will be canceled.

Return Conditions:

Returned products must meet the following conditions as per the customer’s claim. Detailed terms must be provided when making a specific claim. Please ensure that items are checked in front of the delivery rider.

1. Damaged Items: If the customer claims that the product is damaged, the product does not need to be in new condition or sealed. However, it must be returned with all manuals, tags, and original accessories.

2. Defective Items (Brand Policy): If the customer claims the product is defective, it does not need to be new or sealed.

3. Not as Advertised: If the product does not match the advertised description, it must be returned sealed and in new condition, without any damage.

4. Wrong Item Delivered: If we deliver an incorrect item, it must be returned intact and sealed. Do not break the seal unless the visual difference cannot be determined from the box or packaging.

5. Missing Parts/Items: If the customer claims missing parts, inspection must be done in front of the rider. The product must be in new condition. Sealed products will be accepted.

6. Change of Mind: For change-of-mind returns, the product must be returned sealed. Customers cannot open or inspect it.

7. Signs of Use: If the customer claims the product was used, it must be returned completely in front of the rider.

8. Authenticity Issues: If there is a claim regarding product authenticity, it must be returned with manuals, authenticity certificates, tags, etc.

Note: Customers must return the product with its original box. Refunds will not be processed without the original box.

How to Return a Product & Requirements:

Before returning, confirm with support@example.com or call 9610-000000 to check if your product is eligible for return. We will explain the return process and arrange for pick-up. When contacting customer service, please have the following information ready:

• Your order number

• Reason for return

• Original copy of the invoice

• Preferred return or replacement method

• Location and timing for product pick-up

Complaints must be submitted within 3 calendar days of product delivery. If return requirements are not met, customer service will inform you before the item is returned. Return shipping fees will not be reimbursed in this case.

Products under the “No Returns” category can only be returned within 3 calendar days, if delivered sealed and in new condition. Returning a product without its box is not allowed. Warranty claims cannot be made without the original box. If the product is physically damaged, the warranty becomes void.

Where to Return the Product:

If pick-up fails, please send or drop your return to our return mailing address:

..............................................................., Dhaka, Bangladesh

How to Request a Return:

Option 1: Contact us via our Facebook page or website.
Option 2: Call customer service at +88000000-000000

How Long Will It Take to Process a Return?

• Returns take up to 7 business days to process, as we must ensure the returned product meets all requirements for replacement or service.

• Once received, our after-sales team will inspect the product according to your complaint, which takes up to 2 business days.

• If the complaint is valid, the product will be sent to the seller for replacement or service.

• The seller will inspect the product, and if it meets the return policy, they will process the replacement/service.

• After receiving the returned product, it will be sent back to your address.

• The entire process takes up to 7 business days.

• Note: If the product or parts are unavailable, the seller may require additional time for replacement/service.